FREQUENTLY ASKED QUESTIONS

Once you submit an online enquiry, a member of our customer support team will contact you within 24 hours to provide further details and answer any questions you may have.

Most equipment can be customised at a small additional cost, depending on the brand and item. We will confirm whether your selected product is available for personalisation.

We receive pricing from our suppliers in USD, which is then converted to AUD based on the current exchange rate. Duty tax and shipping costs are added before we provide you with a final quote.

Shipping is calculated by a third-party courier for each order, covering delivery from the manufacturer directly to your location. The cost depends on the weight, size, and delivery destination.

For most brands, a 50 percent deposit is required to begin manufacturing. The remaining balance is payable once the items are ready for shipment.

We stock a select range of accessories and machines from multiple suppliers that are available immediately. Please email our team to discuss available options.

Delivery timelines vary depending on the supplier. We will always inform you of the expected timeframe before you place your order.